My Wi-Fi Isn't Working

The classic fix-most-things reset, done properly and safely.

1. 1

   Find your internet box

   It's the box with blinking lights that your internet cable plugs into — usually near a phone line or the NBN box.

2. 2

   Turn the power off

   Switch it off at the wall, or unplug the power cable from the back of the box.

3. 3

   Wait 30 seconds

   This gives it a proper full reset — don't rush this part.

4. 4

   Turn it back on

   Plug it back in or switch the power back on at the wall.

5. 5

   Wait 2 minutes, then try again

   Give it time to fully reconnect before checking your Wi-Fi on your phone or laptop.