We Fix Tech.
So You Don't Have To.
Friendly, patient, local tech help for Wi-Fi, computers, printers, smart homes and more. Real person, real visit, real fix — explained in plain English.
No call-out surprises — you'll always know the price first.
Our Promise To You
- ✓We'll always explain the problem in plain English.
- ✓We'll always give you a price before we start any work.
- ✓We'll never make you feel silly for asking a question.
- ✓If we can't fix it, we won't charge you for trying.
What We Fix
Whatever's going wrong with your tech
From a dropped Wi-Fi signal to a smart doorbell that won't connect — if it plugs in or logs on, we can probably fix it.
Wi-Fi Problems
Dropouts, dead zones, and Wi-Fi that keeps disconnecting — sorted.
Slow Internet
We track down what's actually slowing your connection and fix it.
NBN Issues
Dropouts, red lights, and provider mix-ups explained in plain English.
Router Setup
New router installed and configured properly, the first time.
Mesh Wi-Fi
Whole-home Wi-Fi coverage with no more dead spots.
Printer Setup
New printer connected to every device in the house.
Printer Offline
The classic 'printer offline' message — fixed for good.
Laptop Support
Slow, broken, or misbehaving laptop? We'll sort it.
Computer Tune-Up
Speed up an old computer without buying a new one.
Why Choose SolveItMate
A real local technician, not a call centre queue
When something breaks, the last thing you want is to be passed between departments or charged for time you didn't use. SolveItMate is your local technology expert for computer repair South East Melbourne and computer help near me — the same friendly face, honest advice, and fair pricing every time. It's home IT support Melbourne families and small businesses actually trust.
Local & Reliable
Based in South-East Melbourne — we turn up when we say we will.
Plain English
No jargon, no condescension. We explain what's wrong and what we did.
Upfront Pricing
You'll know the price before we start. No surprise call-out fees.
Patient With Seniors
Extra time and patience for anyone who wants to actually understand it.
The Local Advantage
SolveItMate vs. Large IT Providers
No unfair comparisons — just what a local, independent technician can offer that a big call-centre provider usually can't.
Local personal service
SolveItMate: You deal with the same local technician every visit.
Large Providers: Often routed through a call centre or a rotating pool of staff.
Pricing transparency
SolveItMate: Upfront pricing confirmed before any work begins.
Large Providers: Pricing can vary and may not be confirmed until the job is done.
Billing flexibility
SolveItMate: Fair 15-minute billing after the first hour — pay for time actually used.
Large Providers: Commonly billed in full hourly blocks, regardless of time used.
Remote support
SolveItMate: Affordable flat-rate remote sessions from $49.
Large Providers: Remote support often costs close to the price of an on-site visit.
Customer relationship
SolveItMate: One local expert who gets to know your home or business setup.
Large Providers: A different technician each visit is common.
Advice & recommendations
SolveItMate: Honest, no-pressure advice — even if that means spending less.
Large Providers: Recommendations can be shaped by sales targets or bundled packages.
Follow-up support
SolveItMate: A direct line to the same technician for follow-up questions.
Large Providers: Follow-up often means logging a brand new support ticket.
Our Promise
The No Fix, No Fee Guarantee
Worried about paying for a problem nobody can solve? You won't have to. If we genuinely can't diagnose or resolve your issue, you pay $0 in labour — simple as that.
We'll always give it to you straight, even when the honest answer is that repairing something costs more than replacing it, or that your data needs recovering rather than your old drive fixed. We don't believe in charging customers for work they don't need.
Our 3-Step Honest Diagnostic Process
Investigate
We carefully look into the problem — remotely or on-site — until we understand exactly what's going on.
Explain
We explain the cause in plain language, with no confusing technical terms and no jargon.
Recommend
We recommend the most practical option — fixing, upgrading, recovering your data, or replacing the equipment.
“We don't believe in charging customers for work they don't need.”
Your Security Matters
We'll Never Cold-Call You
We only call when you've asked us to
SolveItMate will never unexpectedly call you claiming your computer has a virus or security problem. We only provide support when you contact us first, or for an appointment you've already booked. If you receive a call like that, it isn't us — hang up.
We'll never ask for passwords or banking details
For your security, we will never ask you to send passwords, banking details, or private documents through our website or contact form. If a form ever asks you for one of these, enter it directly into the real service yourself — not through us.
Simple Pricing
No surprises, ever
Prices are a guide only and may vary depending on the complexity of the job. You'll always be told the price before any work begins.
Remote Support
$49/ session
Quick fixes done over screen-share, no visit needed.
Home Visit
$89/ visit
A technician comes to you. Covers the first hour on-site.
Extra Time
$20/ 15 min
Only charged if a job runs past the first hour.
The SolveItMate Promise
Four things we'll never budge on
We'll always explain the problem in plain English.
We'll always give you a price before we start any work.
We'll never make you feel silly for asking a question.
If we can't fix it, we won't charge you for trying.
Common Questions
Frequently Asked Questions
What happens if my problem takes longer than one hour?
No problem — we simply charge $20 for every extra 15 minutes. You only ever pay for the time we actually use, not a large rounded-up block.
What happens if my problem cannot be fixed?
That's exactly what our No Fix, No Fee guarantee is for. If we genuinely can't diagnose or resolve the issue, you pay nothing for our labour.
Do you offer senior discounts?
Yes — pensioners and Seniors Card holders receive 10% off every visit, automatically, every time.
How does remote support work?
We connect to your computer securely over a screen-share, see exactly what you see, and talk you through the fix in plain English. Most sessions are $49 and wrapped up within the hour.
Do you come to my home, or do I bring my device in?
We come to you. Home visits start at $89 for the first hour, so there's no need to unplug anything or leave the house.
Which suburbs do you service?
We cover Cranbourne, Berwick, Clyde North, Frankston, the Mornington Peninsula, Pakenham and the surrounding South East Melbourne suburbs. Not sure if you're in range? Just give us a call.