Simple, Honest Pricing
Prices are a guide only and may vary depending on the complexity of the job. You'll always be told the price before any work begins.
Remote Support
$49/ session
Quick fixes done over screen-share, no visit needed.
Home Visit
$89/ visit
A technician comes to you. Covers the first hour on-site.
Extra Time
$20/ 15 min
Only charged if a job runs past the first hour.
Senior Discount
10% offevery visit
Ongoing discount for pensioners and seniors card holders.
Emergency Call-Out
From $129/ visit
Same-day, after-hours help when something can't wait.
Our Promise
The No Fix, No Fee Guarantee
Worried about paying for a problem nobody can solve? You won't have to. If we genuinely can't diagnose or resolve your issue, you pay $0 in labour — simple as that.
We'll always give it to you straight, even when the honest answer is that repairing something costs more than replacing it, or that your data needs recovering rather than your old drive fixed. We don't believe in charging customers for work they don't need.
Our 3-Step Honest Diagnostic Process
Investigate
We carefully look into the problem — remotely or on-site — until we understand exactly what's going on.
Explain
We explain the cause in plain language, with no confusing technical terms and no jargon.
Recommend
We recommend the most practical option — fixing, upgrading, recovering your data, or replacing the equipment.
“We don't believe in charging customers for work they don't need.”
Common Questions
Frequently Asked Questions
What happens if my problem takes longer than one hour?
No problem — we simply charge $20 for every extra 15 minutes. You only ever pay for the time we actually use, not a large rounded-up block.
What happens if my problem cannot be fixed?
That's exactly what our No Fix, No Fee guarantee is for. If we genuinely can't diagnose or resolve the issue, you pay nothing for our labour.
Do you offer senior discounts?
Yes — pensioners and Seniors Card holders receive 10% off every visit, automatically, every time.
How does remote support work?
We connect to your computer securely over a screen-share, see exactly what you see, and talk you through the fix in plain English. Most sessions are $49 and wrapped up within the hour.
Do you come to my home, or do I bring my device in?
We come to you. Home visits start at $89 for the first hour, so there's no need to unplug anything or leave the house.
Which suburbs do you service?
We cover Cranbourne, Berwick, Clyde North, Frankston, the Mornington Peninsula, Pakenham and the surrounding South East Melbourne suburbs. Not sure if you're in range? Just give us a call.